03 — Frequently asked
Honest answers, no fine print.
If something below contradicts what you actually see in the app, we want to hear — it’s a bug in the copy, not a feature.
What happens when the 14-day trial ends?
The app soft-lands to BYOK Free Forever. Pro-only conveniences (uncapped cloud transcription on shared infrastructure and priority support) turn off — you go back to 5 cloud transcriptions/day on the shared quota, then your own provider key. Everything else — recordings, notes, offline Whisper transcription, AI features with your own keys, projects, tasks, call-recording import — keeps working as before. Nothing is deleted. You can upgrade to Pro at any time.
Do I need to give VoiceJar a credit card to start?
No. The trial auto-starts on first launch — no signup, no payment method, no email. You only enter payment details in Stripe Checkout if you later choose to subscribe to Pro.
What does “BYOK” (Bring Your Own Keys) mean?
You generate your own API keys from OpenAI, Anthropic, Google Gemini, Groq, or ElevenLabs and paste them into VoiceJar. The app talks to those providers directly from your device — we never proxy your traffic. Your keys live in Android Keystore / iOS Keychain and never leave the device. You pay each provider directly for what you use.
Can I switch transcription or LLM providers later?
Yes — provider selection is per-task in Settings. Pick Whisper.cpp for private offline transcription, ElevenLabs Scribe for speaker diarization, or any of the four LLM providers (Anthropic, OpenAI, Gemini, Groq) per AI step (summary, title, tags, tasks). If a cloud call fails, VoiceJar automatically falls back to offline Whisper.
Does VoiceJar work fully offline?
The capture → transcribe core flow works fully offline with Whisper.cpp. AI features (summary, title, tags, task extraction) require a cloud LLM call — if you have no network, those run when you reconnect. The live conversation translator is the one feature that always needs the cloud (LLM translation, plus a TTS key to speak aloud) and a daily slot — it does not work on a plane. Recordings themselves are always playable offline.
Where are my recordings and notes stored?
Locally, on your device. Recordings live in app-private storage. Metadata (notes, projects, tags, tasks) lives in an on-device SQLite database (Drift). Nothing is uploaded to VoiceJar servers as part of normal use.
What’s the difference between the 5 free cloud transcriptions and Pro?
BYOK Free includes a shared daily allowance of 5 cloud transcriptions per day on our infrastructure, so you can try cloud quality even before adding your own key. Failed cloud calls don’t burn the quota. If you exceed 5/day, the app offers either to upgrade to Pro (no daily cap, priority support, and one license key for Android and Windows), to add your own provider key (BYOK — then both STT and LLM calls with your key are unlimited), or to transcribe offline with Whisper.
Is Pro available on iOS?
Not yet. The iOS app is coming soon. Android is live on Google Play, and Windows is available as a direct download; both activate Pro with the same license key.
Can I cancel my Pro subscription?
Yes — cancel anytime through the billing-management link in your purchase email. The app soft-lands to BYOK Free at the end of the current billing period. No data is deleted.
Do you track me? Cookies?
The website uses Umami, a cookie-less, privacy-friendly analytics tool — no cookies are dropped, no personal identifiers are collected. The mobile app does not use third-party tracking SDKs. Your API keys, recordings and notes never reach our servers.
Can I activate Pro on a new device?
Yes — enter the same license key on the new Android or Windows device. One key supports up to three active devices; deactivate an old device first if all slots are already in use.